SRC has proven experience providing proactive and responsive network monitoring services for a wide range of governmental in private sector clients. As part of our accessibility testing services, we employ a unified, consistent, repeatable testing and evaluation approach for Section 508 standards conformance. These efforts minimize redundant testing, and has provided significant savings for our clients.
Our proven experience extends to the following services:
In direct support of Cloud Computing deployment, Sylver Rain employs highly knowledgeable Salesforce Technical Architects that provide data modeling and mapping, and application configuration and administration support for the Local and Federal vendors. Our team inspects the IT infrastructure, and provides solutions in order to deploy Cloud Computing Services.
Tier I, Tier II, and Tier III helpdesk support that facilities infrastructure installation, implementation, maintenance, education, and documentation of a ranging variety of computer and software technologies utilizing remote communication with end-users. We also provide onsite repair and analysis. We also leverage the ServiceNow Cloud-based workflow to support Business Process Management, Case Management, and IT Operations and Support actions.
Sylver Rain employs dedicated staff trained in identifying, labeling, and documenting all new and existing network cabling throughout large IT environments. We perform cable routing and bundling in data center racks, and provide detailed Visio documentation to vendors. We also provide Network Incident Monitoring services utilizing tools such as Solarwinds, Splunk, and Cisco Prime.
We employ experienced Web Content Editors and Developers that provide help desk support, training, communications, data analytics, and multimedia delivery services for Federal and private sector vendors. We also provide web content management services that include site creation, editing, and page development.